Mention “New Specs” in-store to receive 10% off your Purchase!
1 West Main Street, North Kingstown, Rhode Island 02852, United States
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Our Commitment to 100% Satisfaction
- Prescription Changes: Should your Rx change within 90 days of placing your order, we will honor a One-Time change at No Charge (same lens/type)
- Progressive Non-Adapt: Should you be unable to adapt to your new Progressive Lens within 60 days, we will honor a One-Time change at No Charge to Bifocal or Single Vision lenses of the same Rx. No Refunds.
- Frame Warranty: For defects in craftsmanship, not patient/customer breakage, One-Year from Date of Purchase.
- Prescription Lens Warranty: Scratch-coated Rx Plastic, Polycarbonate, High Index & Transition Lenses are covered against scratches for One Year from Date of Purchase in the Original Rx (One-Time Replacement)
Return and Refund Policy
Prescription Eyeglasses/Sunglasses: As Prescription Eyewear are a Custom-Made product, there will be No Returns or Refunds once an order has been made. We will make any and every attempt to ensure your satisfaction! The only exception would be if an order is cancelled within the same business day it is placed.
Non-Rx Frames: Frame-Only Sunglass or Ophthalmic Frame purchases are eligible for refund within 10 days, so long as the Frames are in the same condition as the time of original purchase.
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